€50,000 gross/year
Austria
General Management, Operations
English, German
in-office, flexible
about the company
waterdrop® is an Austrian brand providing innovative solutions to encourage the well-being of consumers by offering premium products and experiences surrounding the quintessence of life — water.
diversity statement
"Everybody is different - thank goodness. That's why we want you to decide how you like to drink your favourite beverage. Still, sparkling, intense, light, on the go or at home - it's up to you. And just like our many colourful flavours, we ourselves are a versatile and diverse team!"
your area of responsibility
As a Senior Order Manager (m/f/d) you manage order intake from wholesale customers in the DACH region through EDI and email, utilizing the Order Management System (OMS) to process and manage orders.
You oversee backorder management, ensuring timely order fulfillment, and aligning with internal stakeholders and customers on necessary actions for delayed or incomplete orders.
You handle process errors, promptly resolving any issues, and verifying the timely dispatch and delivery of orders.
You troubleshoot and resolve any issues arising during the order fulfillment process, coordinating with sales, customers, supply planners, and 3PL to ensure smooth order processing.
You push orders to the 3PL partner, ensuring proper communication and managing discrepancies in quantities and quality post-delivery.
You provide excellent customer service, promptly resolve issues, and maintaining master data while managing KPIs such as OTIF and error rates.
You forecast requirements for the 3PL partner, managing communication regarding promotions, peak periods, and bank holidays.
You conduct stock counts, verify 3PL invoices for accuracy, and approve them.
your profile
You hold a Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
You have a minimum of 5+ years of experience in order management, preferably in the FMCG environment.
You show a proven track of proficiency with Order Management, EDI systems and experience with 3PL management and coordination.
You have a strong understanding of supply chain constraints and logistics.
You convince with a hands-on mentality, excellent communication and stakeholder management skills.
You are known for your customer-oriented approach and your proactive ability to efficiently rectify errors in processes.
You are characterized by a high degree of organizational talent and multitasking skills, which are at their best under pressure.
You are fluent in German and English, with excellent verbal and written communication skills - any additional language is a plus.
the benefits
A high-achieving, international community of waterdrop colleagues, located in a brand-new HQ in Vienna, Austria.
Development opportunities in one of the fastest-growing e-commerce companies in Europe.
Annual training budget, to develop in your field.
MyClubs sports vouchers, to have a sporty balance
Monthly sports events (Freaky Fridays), to be active and have fun with your team members.
In-house fitness center
In-house company doctor
In-house restaurant with subsidized healthy meals, for a break with your colleagues.
Discount on your waterdrop purchases.
Legendary summer and Christmas parties!
