competitive salary
Remote
Operations, Customer Service
English
remote
User Support
Change the text and make it your own. Click here to begin editing.
your profile
3+ years of experience in a support or community management role
Previous experience with ticket-based support systems
Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role
Excellent verbal and written communication skills
Ability to communicate with a wide variety of disciplines within the team
Self-starter and independent that can successfully follow through on initiative without the assistance of others
Highly organized and effectively able to demonstrate the ability to hit deliverable deadlines with high quality
A basic level of understanding of Unity
Bonus Points
Multilingual capability
Extended technical knowledge or experience with Unity 3D
Experience with the VRChat SDK
Experience working on a โliveโ app, shipping frequent updates, and responding to user feedback
about the company
VRChat offers a first-of-its kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChatโs vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device.
diversity statement
"Check out our website and our values!"
your area of responsibility
Handle emails sent to our various support inboxes, making sure such tickets are delegated or responded to properly and in a timely manner
Keep in touch with the VRChat community, happenings in the community, new creations, and innovations, and generally know whatโs going on
Organizing feedback and reported issues from users into bug reports to be forwarded to engineers
Relay community concerns and feedback to the development team
Keep track of community feedback via our Feedback site
the benefits
๐ Full remote / work from anywhere
VRChat is a 100% remote company. Roles hired outside of the US or Canada will be contracted
Medical, dental, and vision plans for US employees
Extended health plans for B.C. employees
Stock Options
Flexible vacation time
26 paid holidays
Annual team events
