User Support

VRChat Inc


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competitive salary


Operations, Customer Service



User Support

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your profile

  • 3+ years of experience in a support or community management role

  • Previous experience with ticket-based support systems

  • Demonstrated interest in VR, online communities, or be a VRChat user and creator! Knowing how our platform and community works is essential for this role

  • Excellent verbal and written communication skills

  • Ability to communicate with a wide variety of disciplines within the team

  • Self-starter and independent that can successfully follow through on initiative without the assistance of others

  • Highly organized and effectively able to demonstrate the ability to hit deliverable deadlines with high quality

  • A basic level of understanding of Unity

Bonus Points

  • Multilingual capability

  • Extended technical knowledge or experience with Unity 3D

  • Experience with the VRChat SDK

  • Experience working on a “live” app, shipping frequent updates, and responding to user feedback

about the company

VRChat offers a first-of-its kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device.

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your area of responsibility

  • Handle emails sent to our various support inboxes, making sure such tickets are delegated or responded to properly and in a timely manner

  • Keep in touch with the VRChat community, happenings in the community, new creations, and innovations, and generally know what’s going on

  • Organizing feedback and reported issues from users into bug reports to be forwarded to engineers

  • Relay community concerns and feedback to the development team

  • Keep track of community feedback via our Feedback site

the benefits

  • 🌎 Full remote / work from anywhere

  • VRChat is a 100% remote company. Roles hired outside of the US or Canada will be contracted

  • Medical, dental, and vision plans for US employees

  • Extended health plans for B.C. employees

  • Stock Options

  • Flexible vacation time

  • 26 paid holidays

  • Annual team events


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