Recent graduate or student in last year of an engineering degree (preferably Industrial or Energy Engineering)
Excellent interpersonal and written communication in English and German (C1).
Knowledge in the design and development of solar PV plants.
Masters degree in Industrial Engineering or Renewable Energy.
Work experience in solar PV.
Professional knowledge in other languages (Spanish, French, Dutch, Italian, etc.).
Passion in finding the best solution to customer questions/issues.
Ability to manage multiple priorities in a fast-paced environment.
Analytical mind with creative problem-solving abilities.
Strong work ethic, team player, and eagerness to learn.
Sociable, curious, open minded and creative.
about the company
At RatedPower we are on a mission to accelerate the energy transition by increasing the global solar energy capacity through disrupting and user-friendly cloud-based solutions. We have developed a game-changing technology that helps companies discover smarter ways to maximize the potential of a solar PV plant. We transform traditional engineering through the optimization and automatization of processes, using digital technologies and heuristic calculations.
"Diversity of identity, perspective, and experience makes us stronger. We welcome you to apply to RatedPower regardless of your background, gender, ethnicity, age, orientation or ability."
your area of responsibility
We are looking for an Engineer specialized in Solar photovoltaic energy to join our Customer Success team for the DACH region (German-speaking countries). This is an entry level / internship role with the possibility to enjoy the company on a permanent basis afterwards.
The candidate will be responsible for
Provide assistance to customers via email or conference call.
Optimize the designs of clients for better and more realistic results maximizing the value that the product delivers.
Provide technical support and training sessions to both current and potential clients.
Assist the corresponding Customer Success Manager in their assigned markets.
Provide technical support to the Marketing team to generate content.
Improve customer onboarding processes.
Evaluate and improve tutorials and other communication infrastructure.
When discovering new features, help ideate potential solutions & improvements alongside the Product team.
When launching new features to production, being part of the Quality Assurance team to ensure that everything in the product is working as expected.
Hybrid working model (able to combine working from home and from our office in Madrid city center).
Great teamwork. Together we shape the future of renewables, your work will be meaningful and have an impact.
Career development according to your aspirations and interests. We support our employees with continuous training.
Opportunity to develop yourself and to be part of a fast-growing startup. You’ll have a direct impact on our way of working and decisions made in the business.
Work-life balance and Diversity and Inclusion initiatives. We work with humans. Happy humans.
Compensation commensurate with experience.