competitive salary
Czech Republic
Sales, Business Development
English
in-office, flexible
Engagement Manager
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your profile
You are totally detail oriented, love making plans and executing them, a great communicator, and can lead a group of stakeholders both internally and externally with customers
At least 3 years in a customer relationship role; either in Customer Success, Professional Services or Consulting
Experience working with SaaS / product management teams strongly preferred
Demonstrated skills in managing customer relationships for a managed services and/or SaaS organization
Understanding and passion of product management, agile and software development practices a major plus
Strong project management experience, particularly working with enterprise organizations
Demonstrated curiosity that drives you to seek understanding of what makes technology programs most successful and how to build strategic programs and advocate for change for your clients
Highly motivated and team oriented
Organized with exceptional follow through
Understanding of product management and software tools, in particular Jira, a major plus
about the company
Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.
diversity statement
"We are an equal opportunity employer. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law."
your area of responsibility
As part of the Professional Services team, the Engagement Manager requires proven project management skills, preferably in a SaaS environment, exceptional communication, change management and program management experience. This individual will work closely with our Customer Success and Professional Services functions as part of an account team to deliver the Statement of Work and also navigate the customer’s organization effectively in order to implement the appropriate programs, systems, and people to support the technology.
On a typical day, you will...
Lead all communications, coordination, and project planning for the deployment of Productboard for our customers
Serve as an internal team member for our client, to ensure progress, communication, and delivery of the statement of work
Ensure that key decisions throughout the program are documented and aligned with key stakeholders
Work closely with the customer to co-define product operations frameworks, processes, and collateral to support the product teams and establish healthy rituals
Help schedule sessions, coordinate resources involved, be responsible for follow-up and project management
Drive change and adoption through assisting our client with governance and documentation around their use of Productboard
Assist with reporting and project status
Work closely with the Productboard account team, leadership, customer, and cross-functionally both with our client and at Productboard
Advocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities and expansion opportunities
Possess a strong understanding of Productboard's product, a wide variety of use-cases as well as product management best practices; be able to articulate how both align with the customers’ strategies and desired business outcomes
the benefits
💰 Stock options
💻 MacBook + 34″ monitor
📚 Budget for online courses, books, and conferences
🏝 5 weeks of vacation + sick days
❤️ 1 Volunteer Day per year for you to help causes close to your heart
🍲 Free snacks, drinks, and yummy catered lunches every day (or lunch delivered to your home)
💚 Shared Headspace account for mindfulness & mental health
🏋 MultiSport card to access sports facilities
🍹 Team events, such as happy hours, off-sites, and retreats
⏱ Flexible working hours and home office
🧒🏻 Parental benefits
🎓 Language lessons
🍀 Mental Wellness Program to support your well-being and self-care
🌁 Opportunity to travel to San Francisco
