competitive salary
Estonia
Engineering, Information Technology
English
in-office
about the company
We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. In 2020, Pipedrive received a majority investment from Vista Equity Partners.
diversity statement
"Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status."
your area of responsibility
Improve and maintain endpoint security and access control solutions according to internal policies, procedures and technical guidelines
Improve and maintain technical solutions in global offices
Support business users and stakeholders according to the global schedule
Execute defined tasks and procedures across a range of technologies
Work across the business on projects and programs that deliver value to our business stakeholders
Create new procedures and documents as part of the Global Business Systems Application Engineering Excellence program
your profile
At least one year of experience in IT support is a plus
Strong communication skills with effective listening and interpretative abilities
Knowledge of endpoint management and business applications
Experience working within processes to deliver defined support solutions
Familiarity with troubleshooting support issues
Experience working as part of a team
Comfortable working with others within a support solution lifecycle
Experience working collaboratively with stakeholders across business functions to mitigate and resolve support issues
Basic-level proficiency with platforms such as Atlassian (Jira, Confluence), Okta, Google Workspace, Jira Service Management, MDM tools and Slack
the benefits
A value-driven work environment where people come first
A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
A team serious about getting things done while not taking ourselves too seriously
A world-class working environment full of the usual nice perks and some more
Freedom to execute your ideas with a passionate and motivated team supporting you
Flexible working hours as long as you’re there for your team members
Lots of room for personal and career development, with internal and external training opportunities
Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)
