competitive salary
Remote
Information Technology, Customer Service
English
remote
about the company
People.ai delivers the industry's leading revenue operations and intelligence (ROI) platform. Using patented AI technology, it transforms business activity such as email, meetings, and contacts, into account and opportunity management solutions that increase sales rep productivity, accelerate revenue growth, and maximize marketing ROI. Companies such as AppDynamics, DataRobot, Ivanti, Okta, and Zoom rely on People.ai to unlock growth.
diversity statement
"At People.ai, we believe that people enrich the world around them in countless ways."
your area of responsibility
Build and execute strategic success plans with clear business objectives and ROI metrics.
Own the customer lifecycle—from onboarding to adoption, renewals, and growth.
Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align People.ai’s solutions with business objectives
Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
Identify and develop new champions within top accounts to expand People.ai’s influence
Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
Partner closely with Sales, Product, and Engineering to drive continuous value delivery
Advocate for customers by providing product feedback and insights to influence the roadmap
Contribute to People.ai’s customer marketing efforts by delivering case studies and references
your profile
7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)
Experience managing enterprise customers with $5M+ ARR, high complexity,and multiple stakeholders
Deep understanding of Sales, Marketing, and Revenue Operations workflows
Strong experience in customer engagement, renewals, and expansion planning
Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus
Ability to travel 15% for customer meetings, EBRs, and success milestones
Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed
the benefits
Discover them on our website!
