Community Management, Marketing, Business Development
Head of Creator Community
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8+ years in a community role with increasing responsibility and scope, including 5+ years as a team leader. You've developed a high-touch, high-scale community strategy yourself, implemented it successfully and can speak directly to the business impact.
Shaping community strategy & messaging: Developing strategies for community development including online community, events and program management, and the internal and external messaging of community principles
Managing a team: Responsibility for performance, career development, and hiring in a community team,
Cross-functional partnership: Strong relationships and execution with internal stakeholders across marketing, communications, customer support, product
Data-informed decision maker: Experienced in developing and impacting community metrics
Strong sense of empathy: Curious about others’ motivations, eager to help them succeed, and effective at facilitating open and sometimes difficult conversations with a positive, solutions-oriented outlook
Superfan of creator and internet culture: Direct experience as a creator or working with creators is a delightful nice-to-have
about the company
Patreon is a creator-founded membership platform that helps creators change the way their art is valued through a direct relationship with their fans.
"At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding."
your area of responsibility
Cultivate Patreon staff participation in community - empower Patreon teammates to be active members of the creator community, through supporting creator needs and providing their updates and expertise
Build the community infrastructure - define the team structure, tools & software, and data & reporting to support the team vision and scaled growth
Embed community principles across internal teams - influence business and technical teams to incorporate key community elements into their programs
Grow Patreon’s online creator community - support Head of Online Community in growing and deepening the participation of creators in our community spaces and programs
Scale up peer community programs - support Head of Community Programs to set the direction for building a range of programs for creators where they can learn from and share with peers and mentors
Discover them on our website!