Customer Support Hero



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€ 29,000 gross/year


Customer Service, Consulting

German, English

in-office, flexible

Customer Support Hero

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your profile

  • Work experience in customer support and dealing with people

  • Flexible work schedule - some days there is more to do and others less.

  • High social and communication skills

  • Ability to work independently and flexibility

  • Computer affinity (iOs and Android should not be foreign words to you)

  • Native level written and verbal communication in German

  • Fluent in English (grammar and spelling), preferably a third language.

  • You are either an EU citizen or hold a valid Austrian work permit

Bonus skills:

  • Experience in working with a CRM system/tool

  • Knowledge of the diabetes industry or other comparable health industries

  • Experience working in startup environments

about the company

mySugr specializes in app-based, all-around care for people with diabetes made by people with diabetes. Our digital diabetes solution combines diabetes coaching, therapy management, diabetes supplies, automated data tracking, and seamless integration with a growing number of medical devices to ease the daily burden of living with diabetes.

diversity statement

"Here at mySugr and Roche Diabetes Care we are committed to providing a healthy, equal and inclusive working environment for our Monster Tamers to help them make diabetes suck less! We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace."

is looking for you!

your area of responsibility

  • Help our users via email, social media and app stores.

  • Phone support is helpful from time to time in resolving customer queries.

  • Help the whole mySugr team understand what's going on in the user world.

the benefits

  • Ambitious and passionate people building meaningful products for a global audience

  • An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams

  • A growing organization with room for development

  • Not a corporate environment, but the leverage of a global market leader (Roche family)

  • Loads of benefits (brand new Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, chance to join global conferences...)

  • Flexible working hours and home office policy, 5 weeks vacation

  • A kick-ass office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world!

Interested? Great. For this position we offer a competitive annual gross salary of minimum EUR 29k plus a variable bonus. We’d like to hear from you! Just click that “Apply Now” button and send us your CV in English or German… and anything else that you think might impress us.


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