Customer Service Advisor - Western Europe (f/m/x)

Mondi Group


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€ 36,791.58 gross/year


Logistics, Customer Service

English, French, German

in-office, flexible

Customer Service Advisor - Western Europe (f/m/x)

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your profile

  • A-level diploma or equivalent as well as commercial knowledge

  • At least 3 years professional experience in Export, Customer Service or Logistics, preferably in an international environment

  • Excellent command of German and English plus French or a Latin language (preferably native speaker) is a pre-requisite

  • Strong IT-skills (MS Office, SAP)

  • Having a flexible and sensitive approach to different customer needs with high culture awareness

  • Outgoing, open-minded and flexible personality with a positive attitude and good communication skills

  • Analytic thinking and self-dependent in taking actions as well as good understanding of sales and logistic processes

about the company

Mondi is a global leader in packaging and paper with over 100.000 customized innovative solutions that are sustainable by design: Paper where possible, plastic when useful. Our group employs around 26.000 people in more than 100 operations in over 30 countries and is organised across four business units: Corrugated Packaging, Flexible Packaging, Engineered Materials and Uncoated Fine Paper.

diversity statement

"Diversity is our advantage. Therefore, we welcome all applications equally – independent of age, sex, nationality, ethnic or social origin, religion/ideology, disabilities, sexual orientation and identity."

your area of responsibility

  • Responsibility of serving B2B customers to exceed their expectations

  • Building good relationships with allocated customers in Western Europe as well as implementing customer projects

  • All activities related to order- and claim management

  • Delivering highest level of service

  • Working close together with Sales, Marketing, Logistics, Finance as well as international production sites

  • Being an active and contributing member of the team

  • Reporting to Customer Service Team Lead

the benefits

  • Start: immediate start date possible, considering your availability (e.g. notice period)

  • Location: Group office Vienna – Marxergasse 4A, 1030 Vienna

  • Duration: unlimited contract

  • Extent: full-time, 38 hours/week, all-in contract

  • Ref. Austrian “Bundes-Gleichbehandlungsgesetz”: The position is subject to the Austrian collective agreement of the “Papierindustrie” with a legal minimum wage of € 36.791,58 gross/year on a full-time basis plus overpayment. The overpayment is determined by the qualification of the jobholder..


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