Customer Service Advisor - Western Europe (f/m/x)
Mondi Group
€ 36,791.58 gross/year
Austria
Logistics, Customer Service
English, French, German
in-office, flexible
Customer Service Advisor - Western Europe (f/m/x)
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your profile
A-level diploma or equivalent as well as commercial knowledge
At least 3 years professional experience in Export, Customer Service or Logistics, preferably in an international environment
Excellent command of German and English plus French or a Latin language (preferably native speaker) is a pre-requisite
Strong IT-skills (MS Office, SAP)
Having a flexible and sensitive approach to different customer needs with high culture awareness
Outgoing, open-minded and flexible personality with a positive attitude and good communication skills
Analytic thinking and self-dependent in taking actions as well as good understanding of sales and logistic processes
about the company
Mondi is a global leader in packaging and paper with over 100.000 customized innovative solutions that are sustainable by design: Paper where possible, plastic when useful. Our group employs around 26.000 people in more than 100 operations in over 30 countries and is organised across four business units: Corrugated Packaging, Flexible Packaging, Engineered Materials and Uncoated Fine Paper.
diversity statement
"Diversity is our advantage. Therefore, we welcome all applications equally – independent of age, sex, nationality, ethnic or social origin, religion/ideology, disabilities, sexual orientation and identity."
your area of responsibility
Responsibility of serving B2B customers to exceed their expectations
Building good relationships with allocated customers in Western Europe as well as implementing customer projects
All activities related to order- and claim management
Delivering highest level of service
Working close together with Sales, Marketing, Logistics, Finance as well as international production sites
Being an active and contributing member of the team
Reporting to Customer Service Team Lead
the benefits
Start: immediate start date possible, considering your availability (e.g. notice period)
Location: Group office Vienna – Marxergasse 4A, 1030 Vienna
Duration: unlimited contract
Extent: full-time, 38 hours/week, all-in contract
Ref. Austrian “Bundes-Gleichbehandlungsgesetz”: The position is subject to the Austrian collective agreement of the “Papierindustrie” with a legal minimum wage of € 36.791,58 gross/year on a full-time basis plus overpayment. The overpayment is determined by the qualification of the jobholder..
