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Customer Support Administrator

Leidos

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competitive salary

Germany

Information Technology

English

in-office, flexible

Customer Support Administrator

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your profile

Basic Qualifications


  • BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or 11 years of recent specialized experience.

  • Microsoft MCSA or Microsoft 365 Certified: Fundamentals

  • CompTIA Security + (IAT Level II or greater), current.

  • TESA Eligible.


Preferred Qualifications


  • ITIL v3 - Foundation.

  • Automation using Microsoft PowerShell, VBScript, or batch files.

  • Adaptable to changing circumstances and operational needs.

  • Experience working with basic networking and supporting Cisco Routers and Switches

about the company

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers.

diversity statement

"Check out our website and our values!"

is looking for you!
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your area of responsibility

  • Maintain, analyze, troubleshoot and repair personal computer systems, hardware, software, computer peripherals, mobile devices, printers and AV equipment.

  • Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators.

  • Have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.

  • Work in dynamic fast paced environments that require team interaction and coordination of efforts.

  • Interface with both client managers and system users.

  • Support systems and applications on a geographically dispersed Windows 10 Enterprise network.

  • Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.

  • Remove old equipment and performing data migration to new machines.

  • Implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs.

the benefits

  • Paid relocation to/from OCONUS location

  • Overseas living allowance(s) - HOLA and COLA

  • Foreign Earned Income Tax Exemption

  • Benefits package including medical, dental, vision insurance; paid time off; 401k with company match; etc.

  • Base access (Exchange, dining, post office, commissary access, etc.)

  • Thriving Expat Community to discover Italy, Europe and more!

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