competitive salary
Czech Republic
Information Technology, Sales / Business Development
English, Czech
hybrid
about the company
Keboola is a cloud-based data platform that helps clients combine, enhance and publish crucial information for their internal analytics projects and data products in a quick and easy fashion.
diversity statement
"Here’s the thing: we don’t care what color you are, who you pray to, what gender you identify with, if you have tattoos or your hair is blue. We hire based on skill and culture fit. It really is that simple."
your area of responsibility
Regular cadences of reaching out to customer base
Quarterly business review with predefined structure
Gaining information about client plans & goals, understand customer pains
Track all open support tickets
Review customer consumption & usage and provide pro-active support
Share new Keboola features
Invite customers to participate in internal & external sessions or events
Own your customer stories with the latest updates
Provide your customers Health Check to optimize and speed up Keboola utilization
Cooperating with partners on new business
Acquiring new customers
Key Responsibilities
Build and maintain strong, long-lasting relationships with existing and future SMB clients in EMEA region by understanding their business objectives and ensuring our solutions meet their needs.
Serve as the primary point of contact for a portfolio of clients, addressing inquiries, resolving issues, and providing ongoing support.
Develop and implement customer success plans to drive product adoption and achieve retention targets.
Identify and pursue opportunities to expand account revenue through upselling and cross-selling additional products and services that align with client needs.
Collaborate with sales and marketing teams to develop tailored proposals and presentations that demonstrate value to clients.
Prepare regular reports and forecasts for internal stakeholders, providing insights and recommendations based on data analysis.
Work closely with internal teams, including sales, product development, and support, to ensure client feedback is integrated into product enhancements and service improvements. This will be communicated in a monthly newsletter.
your profile
2-4 years of experience in customer success, account management, sales, or related roles within the tech or SaaS industry.
Proven track record of managing client relationships and achieving high customer satisfaction and retention rates.
Excellent interpersonal and communication skills, both written and verbal.
Proficient in business English and Czech.
Strong analytical and problem-solving abilities.
Proficiency in CRM systems (e.g., Salesforce) and other customer success tools.
Ability to manage multiple clients and projects simultaneously with strong organizational skills.
Strategic thinker with a customer-centric mindset and a passion for delivering value.
Proactive and self-motivated with the ability to work independently and as part of a team.
Adaptable and able to thrive in a fast-paced, dynamic environment.
Detail-oriented with a commitment to excellence and continuous improvement.
the benefits
Competitive compensation.
Generous paid vacation time. And we mean generous.
Cool new offices in the heart of Holesovice in Prague.
We are a company born in the cloud means we are relatively location independent. Want to take an extra-long trip while working on the beach (or forest, or desert?), go ahead - make sure to send us a postcard.
No set office hours and flexibility (aside from when you are placed on-call to support customers).
