Customer Success Manager (f/m/d) in Vienna or Linz
Jobiqo
€ 35,000 gross/year
Austria
Customer Service, Accounting
English, German
hybrid, flexible
Customer Success Manager (f/m/d) in Vienna or Linz
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your profile
2-4 years experience in customer success management, account management, project management or similar client-facing roles
Bachelor or Master studies
Technical background or high interest in online technologies
A background in SaaS, eCommerce or technology is a plus
Excellent communication as well as interpersonal skills and comfortable presenting and speaking in front stakeholders on various levels
Ability to translate technical jargon into easy-to-understand business language
Experience in strategy planning and project management
You are passionate about consulting clients and curious about their business and goals
Excellent German and English skills (C1/C2 or native)
Analytical skills
Excellent skills in office applications (Excel, Word, Powerpoint) and Google Suite (Sheets, Docs, Slides)
Experience with Google Analytics and Google Tag Manager is a plus
Knowledge of technology platforms and multi-sided platforms is a plus
about the company
Jobiqo provides the next generation job board software and AI-enabled matching technology combining both the benefits of a scalable SaaS platform and the flexibility of a custom solution. We help global publishers, local newspapers, educational institutions, and anyone that owns job boards to reach a new level of quality and professionalism in online recruiting with our technology. With more than 100+ customers in 20+ markets globally, we have grown to be the leading job board software provider worldwide.
diversity statement
" We support female team members in their career development and have promoted only women into Head of roles last year. We are currently working on transforming our male-dominated management team to a 50/50 leadership team. We are open to work with neuro-diverse people and are currently exploring options in this area for certain roles."
your area of responsibility
Account Management Build and maintain sustainable strategic client relationships with stakeholders on various levels
Consult, find solutions and train clients on our product to help them reach their goals
Become an expert in using our product in order to increase product adoption, client engagement and client satisfaction
Strategic cross- and upselling
Document and share best practices and case studies within the team and with clients
Coordinate and manage internal processes as well as external partners in relation with the client account
Organize, moderate and lead online and on-site meetings
Prepare and lead business reviews with clients
Closely collaborate with other teams (Sales, Delivery, Product Management)
Monitor and analyze client success metrics
the benefits
Start date anytime
Minimum yearly salary for this position (full-time, 38.5hrs/w) in Vienna starts from 28,714 € gross (IT KV, AT Einstiegsstufe). Overpay is possible based on relevant job experience and skills,
High degree of flexibility and autonomy
Numerous company benefits e.g. Gym membership, regular team events and team lunches, annual company retreat, Company Bonus Programme (after the first year), Free online psychological counseling and coaching via Instahelp
Other benefits:
flexible working hours
parental, adoptive & care leave
health & wellness initiatives
professional development opportunities
leadership training
coaching
🛂 visa sponsorship
