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Customer Success Manager (f/m/d) in Vienna or Linz

Jobiqo

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€ 35,000 gross/year

Austria

Customer Service, Accounting

English, German

hybrid, flexible

Customer Success Manager (f/m/d) in Vienna or Linz

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your profile

  • 2-4 years experience in customer success management, account management, project management or similar client-facing roles

  • Bachelor or Master studies

  • Technical background or high interest in online technologies

  • A background in SaaS, eCommerce or technology is a plus

  • Excellent communication as well as interpersonal skills and comfortable presenting and speaking in front stakeholders on various levels

  • Ability to translate technical jargon into easy-to-understand business language

  • Experience in strategy planning and project management

  • You are passionate about consulting clients and curious about their business and goals

  • Excellent German and English skills (C1/C2 or native)

  • Analytical skills

  • Excellent skills in office applications (Excel, Word, Powerpoint) and Google Suite (Sheets, Docs, Slides)

  • Experience with Google Analytics and Google Tag Manager is a plus

  • Knowledge of technology platforms and multi-sided platforms is a plus

about the company

Jobiqo provides the next generation job board software and AI-enabled matching technology combining both the benefits of a scalable SaaS platform and the flexibility of a custom solution. We help global publishers, local newspapers, educational institutions, and anyone that owns job boards to reach a new level of quality and professionalism in online recruiting with our technology. With more than 100+ customers in 20+ markets globally, we have grown to be the leading job board software provider worldwide.

diversity statement

" We support female team members in their career development and have promoted only women into Head of roles last year. We are currently working on transforming our male-dominated management team to a 50/50 leadership team. We are open to work with neuro-diverse people and are currently exploring options in this area for certain roles."

is looking for you!
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your area of responsibility

  • Account Management Build and maintain sustainable strategic client relationships with stakeholders on various levels

  • Consult, find solutions and train clients on our product to help them reach their goals

  • Become an expert in using our product in order to increase product adoption, client engagement and client satisfaction

  • Strategic cross- and upselling

  • Document and share best practices and case studies within the team and with clients

  • Coordinate and manage internal processes as well as external partners in relation with the client account

  • Organize, moderate and lead online and on-site meetings

  • Prepare and lead business reviews with clients

  • Closely collaborate with other teams (Sales, Delivery, Product Management)

  • Monitor and analyze client success metrics

the benefits

  • Start date anytime

  • Minimum yearly salary for this position (full-time, 38.5hrs/w) in Vienna starts from 28,714 € gross (IT KV, AT Einstiegsstufe). Overpay is possible based on relevant job experience and skills,

  • High degree of flexibility and autonomy

  • Numerous company benefits e.g. Gym membership, regular team events and team lunches, annual company retreat, Company Bonus Programme (after the first year), Free online psychological counseling and coaching via Instahelp


Other benefits:

  • flexible working hours

  • parental, adoptive & care leave

  • health & wellness initiatives

  • professional development opportunities

  • leadership training

  • coaching

  • 🛂 visa sponsorship

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