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International Workplace Group

Collections Specialist

International Workplace Group


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competitive salary


Sales / Business Development, Finance / Banking / Investment / Accounting



about the company

Changing the World of Work
With a track record of over 30 years of delivering the best workspace solutions for business, IWG’s portfolio of brands (Regus, Spaces, Signature and more) provides millions of people around the globe with a great day at work in practically every country, city and transport hub.

diversity statement

"Enhance gender balance in our workforce and empower women across the entire value chain is a major commitment. "

is looking for you!

your area of responsibility

  • Make calls and send emails to customers to get them to pay their outstanding debt.

  • Collect payments from customers.

  • Resolve disputes.

  • Negotiate payment plans and settlement agreements.

  • Explain IWG payment policies to customers.

  • Investigate cases for small claims against non-paying customers.

  • Engage and support external debt collection agencies.

  • Take responsibility to bring all cases in the portfolio to a conclusion.

  • Track case status and ensure all systems are updated.

  • Perform other duties and projects as assigned.

your profile

  • Excellent communication skills.

  • Determination and resilience.

  • Previous experience in a credit control or phone-based customer service job.

Consistently exceeding targets will come naturally to you, as you will have the following behaviours;

  • Good negotiation skills, able to think quickly and handle objections.

  • Resilient and able to stay calm when under pressure.

  • Excellent attention to detail, completes all tasks.

  • Abilit to work proactively and use your own initiative.

  • You must be fluent in English and Croatian to be considered for this job

the benefits

We offer hybrid work, a competitive salary and commission based on success.


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