competitive salary
Slovenia
Engineering, Information Technology
English
in-office, flexible
Tech Support Engineer
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your profile
Cloud or Virtualization technology experience (Google Cloud, Microsoft Azure, AWS or VMWare)
Strong knowledge of Linux operating system
Knowledge of Storage Systems
Willingness to learn and adapt to the entire technology stack
Good research skills with an emphasis on finding and using information quickly
Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally
Strong oral and written communication skills (fluency in English required, knowledge of other languages is desired), team player mentality
about the company
HYCU is the fastest-growing leader in the multi-cloud backup and recovery as a service industry. By bringing true SaaS-based data backup to both on-premises and cloud-native environments, the company provides unparalleled data protection, migration and disaster recovery to companies worldwide. HYCU’s award-winning, purpose-built solutions eliminate the complexity, risk and high cost of legacy-based solutions, providing data protection simplicity in a hyper-connected, multi-cloud world.
diversity statement
"Check out our website and our values!"
your area of responsibility
Provide remote and onsite support and resolution for complex technical issues
Install, configure, administer, and monitor HYCU solutions
Responsible for day-to-day customer care and administration of cloud services
Respond to escalated customer service issues using email, phone, and web conference technology
Work within a global support team covering 24x7x365 cloud operations
Able to write effective handoff from shift-to-shift for cloud support issues
Coordinate with other teams to handoff build guidance to complete orders where managed service support is request
Coordinate with other services teams where cloud & virtualization specific issues are escalated
Responsible for general health and maintenance of cloud service offerings
Contribute to new products and feature enhancements and documentation
Provide advice and information to customers and colleagues regarding general cloud infrastructure as service offerings and best practices
the benefits
Opportunity to work with an exceptional team of people
Excellent environment for personal and professional development
Opportunities for further professional training and certification
Stable and well-organized working conditions with the ability to work on various interesting projects
Dynamic environment in a technologically advanced organization
Many benefits that support your personal life: flexible working hours, family-friendly business, sports and cultural activities
Work in an international environment
