competitive salary
Germany, Ireland
Information Technology, Customer Service
English, German
remote
about the company
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
diversity statement
"Our mission at HubSpot is to help millions of organizations grow better. That's why we view diversity, inclusion, and belonging (DI&B) as mission critical, not just nice to have. Our customers and partners around the world speak countless languages, go by different pronouns, and have unique racial identities. To help our community grow, we need to build a company that's reflective of their diversity. "
your area of responsibility
As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through phone, chat, and web solving product-related queries as a valued partner and trusted advisor. You will strive to deliver a human and helpful Support experience through creative problem-solving and partner with our customers to help grow their businesses. Through working closely with your team, you will help build a positive, inclusive, and psychologically safe environment, accepting of all differences that make HubSpot Support a diverse and unique place to work.
We’re a hybrid team, with this role being open in our Dublin office, and Berlin office, with remote and flex options for both Germany and Ireland.
In this role, you will:
Apply business acumen to our customer situations to proactively identify challenges and opportunities
Use phone, live chat, and web tickets, you’ll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
Remove technical barriers for our customers and help them navigate a variety of tools within HubSpot
Utilize the full potential of support resources and tools independently, and make sense of new and technical information
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to minimize escalations and resolution time
Identify and diagnose software issues to fix and improve the product experience for our customers
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow their business better
Collaborate within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience
Be a role model and trusted advisor on the team showcasing customer-first mindset and taking ownership of even the most complex and sensitive issues
your profile
Are fluent in English and German
Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
Demonstrate a strong customer first mentality and enjoy helping others by adding longterm value
Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
Are seeking to receive regular feedback and coaching, to help you learn and grow in your role
Are able to understand and utilize documented knowledge to troubleshoot, resolve, and provide guidance on technical queries
Enjoy building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
Embody our HEART values and add to our company culture
the benefits
Discover them on our website!
