competitive salary
Poland
Customer Service, Operations
English
hybrid
about the company
Grammarly is excited to offer a remote-first hybrid working model. Team members can work primarily remotely in the United States, Canada, Ukraine, Germany, Poland, and Portugal. Conditions permitting, teams will meet in person a few weeks every quarter at one of Grammarly's hubs, currently in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a shared workspace in Krakow.
diversity statement
"At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply."
your area of responsibility
Our Customer Support team provides timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. This role includes assistance in product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and offboarding.
We are looking for a highly motivated, goal-oriented individual to join our team. This person will be responsible for maintaining positive customer relations and satisfaction by providing service via email (helpdesk) and working with the rest of the Grammarly teams. You will have a direct impact on improving Grammarly’s product offerings and refining Customer Support solutions.
Within the first 30 days, you will get familiar with the product, support tools, workflows, and all user interaction types.
By month three, you will autonomously troubleshoot a variety of low- and medium- complexity cases.
By month six, you will contribute to the team's OKRs by demonstrating high standards in speed and quality of solving all user interaction types.
By the end of year one, you will help boost team efficiency by improving customer service procedures, policies, and standards.
your profile
We’re looking for someone who
Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based. Please note that our Kyiv hub is currently closed, and we hope the time comes soon when our team can meet again there.
Wakes up in the morning wanting to provide exceptional service experience.
Has excellent written and spoken English.
Is a good communicator with strong critical thinking and problem-solving skills.
Has strong reading comprehension and attention to detail.
Has customer service experience and familiarity with tools like Zendesk, JIRA, etc. (This is not required but is a plus!)
Has a background in business or humanities.
the benefits
Support for you, professionally and personally
Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more. Note that benefits may differ by location.
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