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Customer Support Specialist

Grammarly

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competitive salary

Ukraine, Remote

Customer Service

English

in-office, remote

Customer Support Specialist

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your profile

  • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.

  • Wakes up in the morning wanting to provide exceptional service experience.

  • Has excellent written and spoken English.

  • Is a good communicator with strong critical thinking and problem-solving skills.

  • Has strong reading comprehension and attention to detail.

  • Has customer service experience and familiarity with tools like Zendesk, JIRA, etc. (This is not required but is a plus!)

  • Has a background in business or humanities.

about the company

Grammarly’s digital writing assistant helps 30 million people and 30,000 teams write more clearly and effectively every day. In building a product that scales across multiple platforms and devices, Grammarly works to empower users whenever and wherever they communicate.

diversity statement

"At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply."

is looking for you!
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your area of responsibility

Our Customer Support team provides timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. This role includes assistance in product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and offboarding.


We are looking for a highly motivated, goal-oriented individual to join our team. This person will be responsible for maintaining positive customer relations and satisfaction by providing service via email (helpdesk) and working with the rest of the Grammarly teams. You will have a direct impact on improving Grammarly’s product offerings and refining Customer Support solutions.


  • Within the first 30 days, you will get familiar with the product, support tools, workflows, and all user interaction types.

  • By month three, you will autonomously troubleshoot a variety of low- and medium- complexity cases.

  • By month six, you will contribute to the team's OKRs by demonstrating high standards in speed and quality of solving all user interaction types.

  • By the end of year one, you will help boost team efficiency by improving customer service procedures, policies, and standards.

the benefits

  • Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.

  • A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.

  • Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing superior health care (including mental health benefits). We also offer support to set up a home office, ample and defined time off, gym and recreation stipends, and more.

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