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UX Researcher

Genesys

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competitive salary

Hungary, Remote

Design, Information Technology

English

hybrid, remote

UX Researcher

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your profile

  • 5+ years of relevant user research experience in a product-focused setting.

  • You’ve got a desire to do hands-on research, from planning and recruiting to analysis and insights delivery.

  • You relentlessly focus on users and solving for their needs and wants.

  • You can conduct complex research at scale and demonstrate the use of a variety of research methods.

  • You’ve knowledge of a broad range of research methods, and the excitement to share and continue to develop your knowledge.

  • You understand the balance between scrappy and rigorous research while working with urgency and focus and adapting methodological rigor as needed.

  • You’ve experience shaping products by executing impactful research and socializing and driving impact from insights.

  • You’ve to experience collaborating with multi-disciplinary teams.

  • You’ve experienced storytelling to communicate impactfully with diverse stakeholders.

  • You demonstrate strong strategic, analytical, and creative skills.

  • You can balance working with urgency and focus with methodological rigor and adapt as needed.

  • You’ve excellent written and verbal communication skills and use them to effectively roll out large-scale research programs.

  • You’re comfortable with ambiguity yet have an unstoppable drive to create order out of chaos.


Preferred experience:


  • Experience in Enterprise SaaS.

  • Experience in Support and/or Contact Center business models.


Special requirements


  • Must be willing to travel up to 20% (exceptions due to COVID-19).

  • Ability to travel internationally.

about the company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.

diversity statement

"Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics."

is looking for you!
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your area of responsibility

  • Lead critical research efforts and conduct mixed-methods studies that deepen our understanding of the user experience and drive product strategy.

  • Work in a highly collaborative environment as a strategic partner to product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our experiences by grounding decisions in user-based insights.

  • Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights.

  • Disseminate research insights to evolve and enhance Genesys’ understanding of user needs.

  • Partner with other researchers to help shapes Genesys’ research practice and infrastructure.

  • Represent Genesys within the wider UX community, for instance, by publishing articles on behalf of Genesys and presenting at conferences as a Genesys discipline leader.

the benefits

Discover them on our website!

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