Customer Service, General Management
Skills: You have excellent communication skills, with the ability to articulate both verbally and in writing a compelling vision.
Experience: You have 1-3 years experience in managing customers in international technology companies, best if B2B and fintech, consulting, or startups.
Data centricity: One of our key values is Own Your Number, meaning we work with efficiency and scale, with a data driven attitude.
Mindset: You love working in a real fast-pacing environment: As we are launching across countries, priorities and strategies may shift rapidly and you'll be in the driver's seat.
Ambition: You have an entrepreneurial mindset with the ambition to transform the financial management sector. Some understanding of the fintech industry is a plus.
Personality: You are outcome-focused, have a cheerful attitude, and a high level of energy. You strive to approach things in a positive and optimistic way. You are comfortable with operating with a high degree of autonomy.
Fun: You allow yourself to have fun at work and are thrilled by building a company together with other highly motivated and easy going colleagues. At Friday Finance we move quickly, together, and also have a lot of fun doing so.
Languages: Fluency in a European language plus proficiency in German and English.
about the company
Friday Finance is the next-generation financial management platform for European startups and SMBs. We help businesses with the daunting task of finance management. Our mission is to give people back the time and money spent managing their business finances so they can focus on what matters - their business.
"Check out our website and our values!"
your area of responsibility
Build Account Strategy: Research, develop, and execute account strategies to meet business objectives and manage strategic relationships with key users
Bridge into Product Management: Interact extensively with product managers , UX researchers, and customers to determine key product issues and identify opportunities that deliver strong ROI. Schedule research sessions with UX researchers and identify new avenues for product-led growth
Account Relations: You develop positive working relationship with customers and drive their loyalty.
Drive MAU and Net € Retention: Optimise account activities to increase our MAUs, recurring revenues and overall business goals. You develop effective proposals for our customer base.
Monitoring and Reporting: Generate account reports on both periodic and adhoc basis. Analyse online campaign performance and provide recommendations for improvements. You use our product analytics tools to drive new insights and strategies to execute on.
A remote-first setting with offices in Berlin, Barcelona and Vienna and flexible working hours.
An environment with a flexible schedule, paperless office, trainings & library, regular feedback and performance cycles.
A fun, friendly, and collaborative environment. When you start a buddy will take care of your and make sure you'll come onboard smoothly.
A great team of individuals who share a strong work ethic and company values.
A competitive salary.
Opportunity for career progression and personal development.
We will host regular off-sites and team retreats and cover transportation and accommodation costs in full.