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CRM Specialist

Fretello

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€ 36,000 - 46,000 gross/year

Remote

Marketing, Promotion

English

remote

CRM Specialist

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your profile

  • 2+ years experience in digital marketing with a special emphasis on CRM for B2C mobile apps, ideally in the Music or EdTech industry

  • Hands-on experience with marketing automation tools (Customer.io, OneSignal, Braze or any similar tool)

  • Excellent storytelling and communication skills and a passion for music

  • Proven organizational and prioritization skills in campaign management

  • Basic skills in HTML, CSS, and JSON/XML and plus points for a basic understanding of ASO, SEO, and mobile UI/UX principles

  • Enthusiastic self-starter with an analytical mindset, a sense of ownership, and a desire to constantly improve

  • Be based within +/- 3 hours from CET

about the company

With our AI-based guitar learning app Fretello, we empower people to express themselves through music. This experience can look different for every user as our learning content is customizable and adapted to the experience level. Our app not only allows our users to learn, practice, and play the guitar, Fretello provides real-time feedback and enables our users to follow a learn path, choose customizable practice sessions, or learn how to play their favorite songs.

diversity statement

"Check out our website and our values!"

is looking for you!
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your area of responsibility

Do you enjoy thinking about ways to engage and entertain our users? Do you have a passion for words, data, and analytics? Do you love communicating captivating content on different channels? If you’re looking for a multifaceted job with lots of room for creativity – then this is for you!


Our Growth Marketing team is looking for a CRM Specialist to help us create meaningful user experiences, spark emotions, and inspire users to download and engage with Fretello, making us their #1 guitar learning companion.


Your playground:


  • Taking full ownership of Fretello’s CRM user journeys to engage, retain, and delight guitar learners and enthusiasts worldwide

  • Developing a deep understanding of Fretello’s voice, strategic communication, and brand identity

  • Producing consistent and impactful communication across all marketing and product touchpoints, from in-app text to paid ads, or from emails to push notifications, etc

  • Conceptualizing and conducting experiments to further improve messaging’s goal achievement (engagement, retention, conversion, etc)

  • Understanding and using performance KPIs to be able to measure, improve, and proactively report on them

the benefits

  • Personal time off (25 days paid leave per year)

  • Flexible working hours (core hours 10:00 to 14:00)

  • 38.5 hour work-week (overtime compensated as time-off 1:1)

  • Remote first work setup and mindset

  • A small team (25-30) with lots of individual impact and responsibility

  • Fun, relaxed, and regular remote team events and onsite team retreats

  • Shared and lived values: Agility, Curiosity, Unity, Transparency, and Empathy

  • Dedicated time to continuous learning and personal growth

  • Mental wellbeing initiatives such as Mindfulness Wednesdays and optional paid external therapy sessions

  • 🌎 full remote / work from anywhere

  • 🛂 visa sponsorship

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