€ 37,000 - 47,000 gross/year
Germany
Information Technology
English
hybrid, flexible
about the company
FREENOW is Europe’s multi-mobility app with taxi offering at its core, available in 9 European markets and over 150 cities. FREENOW users can access various mobility services within a single app, including taxis, PHV, carsharing, car rental, eScooters, eBikes, eMopeds and public transport. FREENOW partners with numerous mobility brands and aggregates their offering with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.
diversity statement
"We have established a cross-functional DE&I taskforce that runs several initiatives and tracks diversity numbers."
your area of responsibility
Serving as one of our Zendesk Administrator
Leading the development and maintenance of the Zendesk instance
Executing day-to-day configuration, support and maintenance task
Troubleshooting and providing solutions for technical issues and escalations
Providing new user account, managing licences and permissions including managing multiple user setups, profiles, and roles
Customising forms, fields, views, triggers, and other business rules
Implementing and supporting new system rollouts, maintenance, upgrades, and process improvements
Working closely with functional leaders, organizational units, and subject matter experts
Identifying, developing, and deploying new business processes and integrations
Implementing technical synergies across multiple desks
Configuring applications to meet strategic initiatives and client requirements
your profile
3-5 years of Zendesk Administrator experience with demonstration of strong knowledge and understanding of the platform
Familiarity with Zendesk REST API is a plus
Fulfill service commitments with style, speed, and skill
Earn the trust of internal and external stakeholders by providing facts, insights, and recommendations in a solution-oriented way
Proactively communicate and explain ideas clearly
Promote automation to reduce manual tasks during meetings or support calls.
Collaborate with internal partner teams like Solutions & Automations
Actively point out incidents and participate in constructive discussion.
Handle cross-work tasks effectively
Ability to meet deadlines, handle and prioritize simultaneous requests
International Business experience would be an added advantage
the benefits
Flexible working arrangements
LinkedIn Learning
Sabbatical & special leave policies
WeRoad partnership
Birthday, 24th + 31st December off
Short term EU work policy
Mobility Credit
Health Insurance
Employee assistance program
