€ 38,500 gross/year
Austria
Customer Service
German, English, Italian, French
hybrid, flexible
about the company
FoodNotify is a F&B management platform for more innovation, efficiency and sustainability. Our mission is to build the most powerful and intuitive F&B management platform on the planet. Together, we want to redefine how hospitality businesses work with software while helping companies create a sustainable future.
diversity statement
"Wir bei FoodNotify arbeiten jeden Tag daran, Transparenz und Nachhaltigkeit in der Gastro voranzutreiben."
your area of responsibility
You are the first point of contact for new customers and support them with system setup and onboarding
You always have an open ear for concerns of all kinds and try to remain professional and optimistic in every situation and focus on solutions instead of problems
You are the interface between our inbound sales, customers and suppliers
You train customers on our system solution (online demos)
Telephone support and assistance for existing customers (ticket system)
Supervision of the support centre and creation of help articles
your profile
Completed secondary school with Matura or ongoing/completed studies
Career changers from the catering and hotel industry with an affinity for IT welcome
Very good written and spoken German and English
Logical and analytical thinking
Experience in project management is an advantage
You are able to structure your day independently and prioritise your tasks
Ability to understand complex interrelationships
Strong communication skills and presence in customer meetings
You are not easily flustered and are very patient
Accuracy and perseverance
the benefits
Gross annual salary of at least EUR 38,500. The actual salary depends on your professional experience and qualifications.
An analytical, independent job with a lot of personal responsibility.
Benefits such as team events, tea and coffee from the portafilter machine, sweets from the sweet drawer. Personal development through internal and external workshops/coaching sessions.
🙋♀️ Your reporter: Gamze Kocer (Business Process Manager)
💌 Email: gamze.kocer@foodnotify.com
