Revenue Operations Manager
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You are fully proficient in English. Written and spoken, as we are a bunch from around the world, but we work in English.
5+ years of experience in building and leading Revenue Operations or Business Operations teams in a fast-growing company; direct experience with B2B SaaS products, solutions, or ecosystems preferred.
Experience with support tools and platforms like Hubspot, Zendesk and JIRA.
Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports.
Excellent presentation, organizational, and communication skills (both written and verbal).
Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
Team and goal-oriented. High output; low ego.
Knowledge of B2B SaaS post-sale support motion and technical curiosity is a plus.
If you feel you don’t have the full experience we’re looking for but feel you could be a bit fit, are willing to learn, do apply anyway! We are trying to build a diverse and inclusive team.
about the company
Our goal is to change how companies globally handle their taxes, and we're committed to building world-class products. We are processing more than 300 million transactions per year and helping clients like Uber, Zoom, Teachable scale their businesses globally.
"Fonoa gives equal opportunities to everyone. We look at individuals for what they bring to the organization and for who they are as people regardless of ethnicity, race, and background."
your area of responsibility
We’re looking for a Revenue Operations Manager to partner with our Chief Revenue Officer and drive Fonoa’s go-to-market vision. We are looking for someone who will proactively identify and lead strategic initiatives for Sales, Marketing, and Customer Success organizations, that will optimize current efforts while developing a framework that allows for scalability and growth.
What you will be doing:
Learn about how painful it is for companies to handle tax manually, and think about how our systems are changing the status quo
Assisting with go-to-market strategy and planning with the Sales and Marketing leadership team
Designing and building a best-in-class revenue technology stack
Manage dashboards and build revenue forecasts so teams can easily understand business health and meet goals
Compensation and incentive planning with the Sales leadership team and defining pipeline targets and tracking progress to goal
Delivering key insights and reporting to the Revenue leadership in weekly, monthly, and quarterly reporting meetings
Owning the end-to-end process of tracking and analyzing the revenue funnel from lead to customer and delivering regular insights to the business
Developing key metrics that provide insights into sales performance and operational efficiency
Supporting weekly, monthly, and quarterly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact our growth trajectory
Work cross-functionally with customer success, sales, business operations, finance, product, marketing teams, and other stakeholders to share insights and centralize information
Change Leadership: Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance.
Team Leadership: Effectively coach team members to their fullest potential. Mitigate conflict and communication problems. Ensure the team is unified on a common goal and strategy.
You will also work closely with the founders to support hiring, organizational planning, as well as developing team members and guiding their professional growth.
Attractive equity to keep you positively incentivized
We are builders at heart
We are a collective of independent and deep thinkers.
We are curious, committed, and humble.
We work with dedicated, open-minded people from all backgrounds who bring in their different perspectives to help us on our mission to make taxes simple.
We’re passionate about making a real impact.
We work remotely
We’re building a fully distributed team. We like writing to communicate when meetings are pointless and meet when it matters. This allows us to work flexibly, efficiently, and focus on achieving goals.
We focus on deep work and put our time where it matters the most, decisions.
We trust you to work on your terms. You decide how you work and where you work.
You have ownership over your work that directly influences the roots of our company.
We make taxes simple
We are on a mission to eliminate the manual work when dealing with taxes on online transactions.
We have ambitious goals to make taxes simple, automated, borderless, and accessible for internet businesses around the world.
25 days annual leave (plus any local public holidays).
Top tech gear and flexible budget to build your ideal remote office.
Bi-weekly lunches paid by Fonoa.
An unlimited budget for learning is on us. Whether you want to attend a conference, do a course or purchase books or tools, we want to support you as much as we can
Company offsite 2x per year in attractive locations.
A book club where you can order any book you would need or like to read
Weekly fitness sessions with our online trainer
🌎 Full remote / work from anywhere
Remote work and async, work from anywhere in the world.
Co-working spaces if you want to switch things up.
Option to meet team members regularly to do creative work and bond in person.
The best idea wins; we’re all ears when it comes to ways to do things better.
Frequent visits to virtual Fonoa HQ and our Fonoa island on Mibo.
Product first culture
We are backed by leading VC firms who have invested in many successful companies (Index Ventures and Omers Ventures)
The size of the market and the opportunity we have is massive, and we’re well placed to be disrupting it.
Flat hierarchy, open, honest, and feedback-driven principles.
💫Fast-track for UA talents