Technical Quality Specialist (London, UK)


Technical Quality Specialist (London, UK)


share this job opportunity

competitive salary

United Kingdom

Quality Control / Management, Legal



your profile

  • 4+ years of experience working in a QA or Support environment for a technical SaaS product.

  • Experience working in a close partnership with Engineering and Product.

  • Troubleshooting/Debugging experience on different platforms (Mac, Windows, iOS, and Android).

  • Experience with HTML, CSS and Javascript as well as APIs

  • Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarise customer issues to technical and non-technical audiences.

  • A bias for action to drive for results. If you see something that can be done differently, you say something, and you advocate on behalf of the customer.

  • Resilience and adaptability. You're motivated by experimenting, building, working inside and outside of the team, and are confident through times of change and ambiguity.

  • Preferred: Strong hands on experience with QA methodologies

  • Bonus: Experience working with design tools like Figma, Adobe XD, Sketch, and/or Framer and a passion for UX/UI design.

about the company

Figma is a design platform for teams who build products together. Born on the Web, Figma helps teams create, share, test, and ship better designs from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page.

diversity statement

"Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status."

is looking for you!

your area of responsibility

  • Develop expertise of Figma's products and the journey of our customers, from Product Designers to Developers, to accurately diagnose sophisticated bugs.

  • Interact with Figma customers daily via email and the forum, taking ownership over complex problems.

  • Troubleshoot complex customer inquiries to accurately diagnose, effectively communicate and report bugs found to our Engineering teams.

  • Act as designated point of contact for critical technical issues raised by customers and our internal teams, proactively engaging the appropriate partners, like Engineering and Product, and owning customer communication through to solution.

  • Make recommendations for tooling and process improvements to help with how the team manages and diagnoses bugs.

  • Work with the Product Support Learning and Performance team as a subject matter expert to develop documentation and training materials for future Technical Quality Specialists.

  • Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements.

  • Keep the broader Product Support team up to date on current high-priority bugs and fixes that have been implemented.

the benefits

Discover them on our website!


share this job opportunity

join our talent pool and get alerts for dream jobs just like this one