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Customer Onboarding Specialist

Databox

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competitive salary

Slovenia, Remote

Customer Service, Business Development

English

flexible, hybrid

Customer Onboarding Specialist

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your profile

  • You must be a strong consultative customer service professional, ideally with experience onboarding accounts, managing accounts or providing technical support to customers on SaaS platforms.

  • You must be able to set clear next steps with defined timelines and effectively hold customers accountable to their responsibilities.

  • You must possess effective communication skills, be able to clearly relate technical information to non-technical customers over the phone.

  • Excellent written and verbal English skills are required.

  • Experience working with CRM/Sales, Support and Task management software (i.e. HelpScout, Intercom, HubSpot, Asana, etc.).

  • Experience in data analytics with Google and Facebook products, and platforms such as HubSpot, Salesforce and Shopify is a plus.

about the company

Databox, a fast-growing software company disrupting the $16B Business Analytics space, is seeking an experienced Human Resources leader who can help us capitalize on the enormous opportunity in front of us.

diversity statement

"Check out our website and our values!"

is looking for you!
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your area of responsibility

  • Reviewing customers assigned to you including their usage, adoption, activity and company-specific information to perform introductory outreach and engage customers throughout the onboarding period to ensure they’re on track with set up.

  • Conducting kickoff calls to understand new customer’s goals with Databox and introducing them to the software.

  • Building metrics and dashboards for customers based on their technical setup needs as determined during training calls or as part of paid services.

  • Developing documented plans for customers who are finishing onboarding including what they have left to set up and assistance they can receive from their Customer Success Manager or paid services.

  • Collaborating with our Support, Account Management and Sales Teams to facilitate effective hand-offs and positive customer experiences.

the benefits

We are looking for the best possible in the world, regardless of location. Our team is distributed globally across several continents with concentrations of team members in Ptuj,, Slovenia, Boston, MA, USA and Novi Sad and Belgrade, Serbia. We do offer access to a co-working space in Ptuj, Slovenia, with a well-stocked kitchen full of cold drinks, fresh fruit, and snacks.

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