competitive salary
USA
Consumer Goods / FMCG, Sales / Business Development
English
in-office
about the company
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.
diversity statement
"Check out our website and our values!"
your area of responsibility
Coaching to Drive Business Performance
Drive performance improvement and enhance the Cartier brand through observations of guest experiences and provide in-the-moment coaching of the sales, service, and client experience teams. Coaching topics may include, but are not limited to, all aspects of selling skills, client development, and client experience
Align boutique coaching with key commercial priorities and KPIs that include driving sales, client development, and client experience
Craft boutique visit agendas and priorities using key performance data trends to develop a targeted coaching plan
Shoulder-to-shoulder coaching on the floor to support 1:1 development of the team
Observe boutique morning briefs and “Maison Mornings” during each boutique visit. Provide feedback to leaders to enhance daily communication and elevate daily learning moments
Complete post-visit boutique reports that summarize the coaching goals, progress made, setbacks, or priorities, including actions to be taken by boutique team members, OneHR, and regional leadership
Author a brief weekly summary report to the Director of Learning & Development highlighting actions, accomplishments, and progress on key commercial initiatives within the Northeast region
Support boutique leadership development through side-by-side “coaching the coach”. Provide feedback on and assess progress of the leader’s coaching ability to drive performance of their teams
Use data metrics to track coaching impact on key commercial priorities. Address gaps in performance through qualitative and quantitative analysis, and adjust coaching plans as needed
Collaboration and Cross-functional Partnerships
Partner quarterly with commercial regional AVP and boutique directors to analyze the progress of the boutique coaching plans, impact on results, and revise plans as needed
Partner with commercial leadership and HRBP to review and provide input on individual development plans to elevate performance
Strengthen the integration of new hires into the Maison to support accelerated performance
Assist Boutique teams in fully embracing the company’s values, vision, and strategy
Communicate to Corporate L&D team on in-boutique dynamics and training needs
Assist with guest interactions as appropriate
Training & Facilitation
Leverage learning curriculum to facilitate in-boutique, small group trainings on topics that include selling skills, client development, client experience, and product
Lead learning & development “run of show” initiatives in support of new boutique openings, relocations, or renovations
Foster a robust learning culture within each boutique by championing Cartier’s Learner Experience Platform, MyLearning, as part of a holistic development journey
your profile
Strong critical thinking skills, assisting internal business partners to identify performance gaps and develop result focused solutions
Business acumen with an ability to read and infer meaning from sales reports
Ability to create strong cross-functional relationships that build trust and credibility with a diverse team of internal business partners Job Description “Manager, Commercial Learning & Development”
Self-awareness and ability to adapt interpersonal communication style to a diverse team of internal business partners and sales teams
Proactively create and initiate innovative solutions in an effort to improve sales and client experience results
Preferred three to five years solid coaching experience in a sales environment with an emphasis on selling skills, client development, client experience, and leadership development
Ability to develop and deliver original presentations for meetings and training
Partner with instruction design team to influence content creation
Computer proficiency in Word, Excel, PowerPoint, and Outlook is required
Previous management and/or learning & development experience is preferred
Background in luxury retail products is a plus
Must be fluent in reading, writing, and speaking English. Additional languages are a plus
College degree in a related area is a plus
Ability to accommodate 60% - 70% Travel
80%-90% time in-boutique
the benefits
Discover them on our website!
