competitive salary
UAE
Customer Service
English, Arabic
in-office
about the company
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.
diversity statement
"Check out our website and our values!"
your area of responsibility
As a true ambassador of Cartier, you will attend to after-sale clients at the boutique, abiding by policies and procedures of after-sales to ensure follow up of after-sales service, maintain relationships with the workshop, boutique and office. You will implement customer service and comply with the high level of standards that Cartier implements, maintain all documents related to sales, stock, transfers and repairs. You will be responsible to reduce the rate of return unrepaired, contribute to after-sales turnover, monitor discounts, apply Cartier warranty in after-sales and ensure proper client data capturing.
your profile
Seeing this opportunity as a long term career with us, you will be fluent in English and Arabic with excellent communication skills to collaborate with both colleagues and clients. Due to Nationalization, this role is only open to Saudi Nationals. You have minimum 2 years previous experience in a customer service role, passion for luxury and previous experience working in retail - knowledge of jewelery and watches would be preferential.
the benefits
To reward your strong contribution to our team, you can expec monthly commission, medial insurance and discount to Richemont brands. We value our people and you will be provided with an intensive on-boarding and continued training throughout your career to grow with Cartier.
