(Junior) Hubspot Operations Specialist (m/w/d)
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Strong knowledge and experience (minimum 2 years) of Hubspot across the entire product stack (Sales/Marketing/CMS)
Experience of customer service/success ticketing systems (preferred Freshworks product suite)
Demonstrable track record of successful CRM project implementation and maintenance (analysis, cleansing and update CRM data to ensure high-quality data standards)
Experience in implementation and management of 3rd party software integration and functionality.
Strong understanding of business processes and analysis
Ability to keep an overview of a variety of business applications and a willingness to explore integration opportunities
Structured, analytical, and solution-oriented working methods
Excellent communication skills and hands-on mentality
An ability to deal with the interplay of different user groups, especially customers and warehouse partners
Team player, flexible, with a high willingness to learn
Full professional proficiency in English
about the company
We are the leading independent e-commerce fulfillment platform in Europe that provides scalable fulfillment services for e-commerce businesses and fast-growing D2C brands. From warehousing, picking and packing, delivery, and returns management, we take care of the whole fulfillment process for online shops. By using our solution, retailers get access to 20+ fulfillment locations across Europe, which are all interconnected via our software. This enables e-commerce retailers to manage their whole fulfillment with our powerful all-in-one tool, in the fastest and most efficient way possible.
"We are an equal opportunities employer and value diversity. Therefore, we do not discriminate based on religion, skin color, national origin, gender, sexual orientation, age, marital status, or disability."
your area of responsibility
The mission of this role is to support and lead on the creation of an internal “shared view” of Byrd’s customers and partners through the best practice use of our CRM tools and processes
The purpose of this role is to create a healthy marketplace organism by reducing complexity and streamlining processes through effective use of Hubspot and therefore guarantee user satisfaction (customers, byrd’s warehouse partners, and employees) by allowing them to focus on productive, growth related tasks.
This is what you will do:
Our CRM (Hubspot) including users administration is efficiently managed and configured
Act as an advisor to internal teams, helping them to achieve their desired outcomes with Hubspot
Processes are efficiently designed and implemented into Hubspot
There is an overview of different efforts directly or indirectly related to Hubspot that are being pursued across the company, and supporting their alignment and correct prioritisation
Manage data clean-up projects and activities
CRM best practices are understood, adopted and adhered to across the organisation
Workflows, and key processes are documented, measured and improved.
Internal users are fully trained on the system training, and are provided administrative and operational support
Ability to understand when complementary and how tools or product features are required to further enhance Hubspot efficiency
Troubleshoot user or software errors that inhibit the efficiency of the CRM
Support the day-to-day operations of the CRM system, including onboarding of new users
Create training resources, instructing the team on best practices and how to use the CRM
A continuous improvement roadmap is adopted across the organisation to support the achievement of customer and partner success metrics
Integration and development requirements for other internal and third-party systems are written, and work with internal and external stakeholders to implement.
Gather users feedback and ideas to improve existing features and design new ones
Automation and other process improvement opportunities are continuously implemented
Meaningful tasks. With us, you will have the opportunity to work on meaningful projects that have a direct impact on our company and our customers. You will have an opportunity to work with a team of experienced and passionate professionals that care for you and your contributions to the team.
Top-notch tech pack and merch. We will provide the latest and greatest hardware that you need to help byrd move the needle. To top things off, we also provide lots of merch to our byrdies to keep us all swagged out.
Flexible working hours and home office options. We know that not everyone is most productive from 9 am to 5 pm and this is why we encourage our employees to build their own flexible working hours that are coordinated with their respective teams.
Annual public transport tickets. We offer annual public transportation tickets to all of our employees to compensate for the time they spend commuting and as an incentive to opt for the environmentally-friendly way of commuting.
Gym membership package. We want our employees to be healthy, happy, and well-rested. Our work-related activities are diversified; our movement is not. In order to create a balance, we offer Urban Sports Club (Berlin) and MyClubs (Vienna) membership to everyone at byrd.
Regular team events. We are always happy to meet for team lunches or a small break to unwind and have a (virtual) cup of your favorite brew. In addition, team-building and celebratory events are at the core of our social gatherings, bringing Berlin- and Vienna-based colleagues together to celebrate our achievements and growth.
Groovy offices with free drinks & snacks. We know that working on our awesome mission requires sufficient energy; this is why we provide coffee, drinks, fresh fruits, healthy (and unhealthy) snacks, to keep us happy and full of energy every day.