competitive salary
USA, Remote
Customer Service
English
hybrid, remote
about the company
Built by a data team for data teams, Atlan is the active metadata platform for the modern data stack. It stitches together metadata from various sources (Snowflake, dbt, Databricks, Looker, Tableau, Postgres, etc.) to create a unified data discovery, cataloging, lineage, and governance experience across all your data assets, from columns and queries to metrics and dashboards.
diversity statement
"At Atlan, one of our core values is putting the problem first and solution second. That’s why our folks in the Business Team come to work every morning with the intent of helping as many people as they can."
your area of responsibility
The face of Atlan: You will be the face of engagements with new Atlan customers and manage the end-to-end customer lifecycle — onboarding, training, customer support, QBRs, and renewals and expansion.
Trusted advisor: You will help Atlan customers understand the different contexts in which the Atlan product can be effectively used and conceptualise new use cases and solutions.
Great stakeholder management: You will be building strong relationships with stakeholders inside the organisations, from CXOs (like the CDO and CIO) to data practitioners using Atlan every day.
Voice of the user: You will work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world.
Customer evangelism: At Atlan, we believe that our customers are the biggest heroes. You will play the role of evangelising our customers and their journeys to the broader data community.
your profile
5-7 years experience within a technical Customer Success position.
Proven track record of working with Strategic customers (5,000+ employees)
Exposure to the modern data stack either as a Customer Success Manager, hands- on data practitioner or coming from a consultancy background where you have implemented these solutions.
Experience owning NRR, driving expansion and increasing customer lifetime value within accounts.
the benefits
Discover them on our website!
