competitive salary
Germany
Quality Control / Management
English
remote
about the company
Developers of the revolutionary air up® drinking system that flavours water by scent alone. Through the power of Pods, your still or sparkling water transforms into the taste of cola, peach, and more! Some people call it magic, but we simply call it science. No sugar, no additives, just great taste.
#Thinknewdrinknew
diversity statement
"While we communicate in English, we’re a wild and wonderful team of 43 nationalities. Our different backgrounds, cultures, and perspectives don’t make things easier. They make things better. Politics has no place on our playground, only support and empowerment. Let’s take risks, forge new paths, fail our way forward, and shine together."
your area of responsibility
You combine customer data, insights from consumer research and our markets with your existing knowledge of CRM best practices to define our global CRM strategy and long-term vision
Your strategy drives retention through the activation of new customers, reactivation of lapsing/churned customers and engagement with active customers to build brand advocacy and encourage growth through word of mouth
You ensure that we deliver the right message to the right customer at the right time to delight them with engaging content and encourage them to take the right action at that point in their air up lifecycle
You build and lead a team of CRM professionals by setting up systems that provide a clear focus on how to achieve success within their role and enable CRM to reach our long-term vision
your profile
You have at least 7+ years of experience in operational loyalty management and excellent technical knowledge of CRM in the FMCG or beverage sector, ideally in a management position
In your last jobs you gained extensive experience in B2C, especially in high volume eCommerce businesses
You foster the growth and cohesion of a high performing team through effective leadership and development strategies
You are an exceptional leader and have a proven track record of working in a Matrix organization
You have a proactive and goal-oriented way of working as well as the ability to work under pressure and successfully implement complex projects
You are excellent in English (written and words), fluency in German is a plus
the benefits
30 days of vacation
discount on our products
employer-funded pension & location related insurances
purpose built office
personal development
regular team events
start-up spirit
workation
