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Workforce Data Analyst

Accolade

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competitive salary

Czech Republic

Data Science

English

in-office, flexible

Workforce Data Analyst

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your profile

  • Solid business acumen; analytical and inquisitive.

  • Demonstrated experience with data analysis and data manipulation skills.

  • Solid Experience with Excel (Pivot Tables, Dashboards, formulas (concatenate, trim, index, match), graphs, sparklines) and MS Office Suite of Tools

  • SQL, Verint, Qualtrics, Workday - a plus

  • Ability to create proper documentation – workflow mapping.

  • Team player capable of effective collaboration across a highly matrixed organizations.

  • Excellent written and verbal communication skills to articulate complex ideas clearly and concisely.

  • Self-starter with a “roll up your sleeves” mindset and desire to add value.

  • Excellent written and verbal communication skills to articulate complex ideas clearly and concisely.

  • Team player capable of effective collaboration across highly matrixed organization focused on attention to detail and adaptability.

  • Self-starter with a “roll up your sleeves” mindset and desire to add value

about the company

Accolade is a Personalized Healthcare company that puts humanity back in healthcare for your employees by building relationships that connect them and their families to the right care at the right time. We deliver care that is personalized, guided by intelligent technology and data insights, and value based, to deliver improved clinical outcomes and lower costs.

diversity statement

"Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees."

is looking for you!
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your area of responsibility

  • Audit agent schedules and make recommendations for optimization in our workforce management toolset

  • Run reports on actuals and compare to forecasts in our analytics platform

  • Build reports for forecasting and input data into the capacity plan

  • Review call patterns and make recommendations for schedule efficiency

  • Provide support to the Workforce Capacity Planner to leverage data to identify and prioritize opportunities to improve efficiency and productivity.

the benefits

  • Fun, transparent, and informal working culture

  • Interesting and challenging projects

  • Great work-life balance

  • Flexibility in your work

  • Getting unique know-how in IT recruitment

  • Work in an international environment and opportunities to grow

  • Regular company events

  • Participation in various conferences and continuous learning

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