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Client Service Agent

21.finance

Client Service Agent

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€ 42,000 - 52,500 gross/year

Remote

Customer Service

German, English

home office, hybrid

your profile

  • You have a work permit for the EU

  • You have a commercial or technical professional qualification

  • You have at least 4 years of experience as an employee of a financial service provider (e.g. bank, insurance company), in customer service, or in a lawyer’s office

  • You have very good knowledge of basic computer applications (e.g. MS Office)

  • You have experience in ICT support (an advantage)

  • You have no problem communicating with customers in German

  • Knowledge of foreign languages is an advantage, especially English

  • You are friendly and stress resistant

  • You have good verbal and written communication skills

  • You have a very high service orientation and customer focus

  • You are an organizational talent and performance-oriented

about the company

We are 21finance. Our great team has committed itself to a bold mission: We are the first to develop a trading and settlement system in Germany following the EU’s pilot regulation for market infrastructures based on distributed ledger technology. In doing so, we are revolutionizing the capital market. Push the boundaries of what is possible and be part of an innovative, state-of-the-art solution for banks, financial intermediaries, issuers and investors. As a collective, we are strong and master even the biggest challenges. Take this chance to become part of 21finance.

diversity statement

"Check out our website and our values!"

is looking for you!
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your area of responsibility

  • Communicate with customers via phone, email, online chat or social media

  • Provide solutions to issues Enter, maintain and monitor customer master data as part of the onboarding process (including KYC/AML checks)

  • Analyze, evaluate and prepare information for auditing and reporting purposes (financial institutions, FMA …)

the benefits

Impact: At 21finance you can make a difference. Take your chance to help shape the world of finance with your skills

Growth: You have the opportunity to be part of a rapidly growing company with great opportunities for further training and advancement

Appreciation: We welcome your experience and skills – 21finance is always open to your suggestions and ideas

Responsibility: Take responsibility and set your own goals in order to be able to use your full potential

Flexibility: Whether Early Bird or Night Owl – find your ideal working rhythm


🙋‍♂️ Your reporter: Matthias Haupenthal (Head of Client Services & Operations)

💌 email: m.haupenthal@21.finance

🤝 LinkedIn: https://www.linkedin.com/in/haupenthalmatthias/

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